top of page

ISO 9001 Quality Management System

ISO9001

What is ISO 9001?

ISO 9001 Quality Management System (QMS) is the basic and most management system standard, allowing customers to experience the same products or services that you offer better and better.  

In addition, by managing business processes with a risk-based mindset, employing strict corporate governance, operational transparency, and working within the boundaries of national and international laws and regulations, your business can only be more sustainable and continuously improving. More than one million organizations across industries around the world have adopted ISO 9001 and are certified, especially those focused on "governance" orientation.

Does ISO 9001 apply to manufacturing sector only?

ISO9001 is apply to all types and sizes of organizations in all industrial sectors.  The certification of this ISO standard is certified the control of your product or service before delivery to your customer, not certified the final product or service.

Benefits of ISO 9001 Certification

Businesses of all sizes have experienced the benefits of running management system according to ISO 9001 standards. By implementing the risk-based thinking approach into your operation and improving the internal quality management processes, you will create a reputation for delivering quality products and services, every time.  The ISO provides assurance in quality to your existing and potential customers.

The benefits of implementing quality management system often include:

  • increased efficiency of internal process flow

  • reduced costs

  • increased customer satisfaction and maintained high level of customer retention

  • increased morale and motivation of staff

  • enhanced company reputation

  • confidence that the business will operate as intended

  • ability to allow employees to get on with the job without direct supervision

  • assist top management to control and monitor the whole business and all staff without effort

  • meeting client, tendering qualification or regulatory requirements

  • prepare your business for risk and opportunity within the market and community

  • easily integrated with other management systems of different ISO standards.

ISO 9001 Quality Management System Requirements

For the detailed requirement, you can purchase from the website of the International Organization for Standardization (ISO) which develop and publish international standards or its authorities, ISO 9001 standard requires organisations to show that they:

  • understand their external & internal issues

  • define your scope of the management system

  • ensure stakeholders’ requirements are clearly understood and met

  • have a Quality Management Policy describing responsible top management’s commitment to quality

  • embrace risks and opportunities throughout the business and prepare for them

  • develop necessary procedures, standard operating procedures or work instructions to standardize your process

  • develop and monitor quality objectives or goals

  • ensure staff are competent and understand the quality management system you established

  • ensure all products & services in a controlled manner

  • control nonconformances and nonconforming product or service

  • control any outsourced work and purchasing of materials

  • control work so the final product or service is as planned

  • monitor performance and customer satisfaction

  • take corrective and preventive action for non-conformances

  • conduct internal audits of your quality management system

  • ensure responsible top management strategically review the quality management system.

How can we assist your organization to award ISO 9001 Certification?

Stage 1: Perform site visit and understand the organizational structure, style and culture of their operations, their existing documentation (e.g. manual, procedures or forms), resources and training you deployed.
Stage 2: Provide ISO requirement training to the responsible top management.
Stage 3: Discuss with the responsible top management to define the responsibilities of staff at all levels in your management system.
Stage 4: Perform risk and opportunity assessment of your management system and coordinate with you to prepare the relevant response with associated documentation or resources.
Stage 5: Coordinate and define Management Policy and Objective or Goals with you according to ISO requirement
Stage 6: Establish necessary mechanism with associated resources and elaborate your management system documents in order to meet ISO requirement.  We will NOT provide a set of totally separated ISO procedures from your existing procedures that it will cause the difficulty in maintaining your management system or certification renewal.
Stage 7: Implement the approved procedures established in Stage 6 through training or briefing to the concerned staff. Among the trial period, any change is allowed to fit your needs or management style without deviating the ISO requirement.
Stage 8: Provide internal audit training to your audit team and perform the first internal audit with them to your management system together.
Stage 9: Perform management review to ensure your management system conforming the ISO requirement.
Stage 10: Select the certification body for certification.

bottom of page